Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Crawley | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and the Data Protection Act 2018. By using our services, you agree to the practices described below.

Who We Are

Pharmacy Weight Loss Crawley is a GPhC-registered online pharmacy weight loss clinic serving patients in Crawley, UK (GPhC No. 9012511). We act as the data controller for personal information collected through our website and consultation services.

Data We Collect

We collect personal and health information necessary to provide safe and effective pharmacy services. This includes:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, delivery address
Health data: medical history, current medications, weight, BMI, and other clinical information provided during consultations
Payment data: billing information processed securely via our payment provider
Technical data: IP address, browser type, and website usage data collected automatically

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and confidentiality.

How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and arrange delivery of approved medications — orders are typically dispatched within 1 working day of pharmacist approval
To communicate with you about your order, treatment, and any follow-up care
To maintain accurate and legally required patient records
To comply with our regulatory obligations as a GPhC-registered pharmacy
To improve our website and services through anonymised analytics

We process your data on the legal bases of contractual necessity, legal obligation, and where required for health care purposes under UK GDPR Article 9(2)(h).

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may include:

Essential cookies: required for the website to function correctly
Analytics cookies: used to collect anonymised data about site usage and performance
Preference cookies: used to remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Delivery providers: your name and address are shared with our courier to fulfil medication orders
Payment processors: payment data is handled securely by our authorised payment provider and is not stored on our servers
Healthcare professionals: if clinically necessary or required for your safety, relevant information may be shared with your GP or other healthcare providers
Regulatory bodies: we may disclose information if required to do so by law or by a regulatory authority such as the GPhC

All third parties we work with are contractually required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and regulatory guidance. After this period, data is securely deleted or anonymised. Technical and transactional data is retained for a shorter period unless otherwise required by law.

Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, request deletion where applicable, restrict how we process your data, or object to certain types of processing. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Crawley
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.